Zenara

    Refund Policy

    1. Scope

    This Refund Policy explains when refunds are available for advisory fees paid to adwizr and how such refunds are processed. It forms part of the Terms & Conditions and the Investment Advisory Agreement and is governed by the SEBI (Investment Advisers) Regulations, 2013.

    2. Fee Structure (Summary)

    2.1 Where advance fees are collected, they will not exceed the limits permitted under applicable SEBI regulations.

    2.2 Applicable GST and statutory levies are charged in addition to advisory fees. Taxes already remitted to the Government will be refunded only where recoverable under applicable law.

    3. Cooling-Off Period

    Cooling-Off Period: The first seven (7) calendar days from the date of initial subscription.

    3.1 If you cancel within 7 days of first subscribing ("Cooling-Off Period") and we have not yet delivered material Advice or a financial plan to you, you are entitled to a full refund of fees paid, net of unrecoverable payment-gateway charges and taxes already remitted.

    3.2 If personalised advisory services or reports have already been delivered during the Cooling-Off Period, refunds will be governed by Section 4.

    4. Refund on Termination

    4.1 Termination by you. You may terminate your subscription and the Investment Advisory Agreement at any time by written notice to contact@zenaratechnologies.com.

    4.2 Where advance fees have been paid, refunds for the unexpired service period will be calculated on a pro-rata basis after deducting:

    • fees for services already rendered;
    • applicable taxes already remitted;
    • non-recoverable third-party charges, where applicable;
    • any breakage fee permitted under applicable SEBI regulations.

    4.3 Termination by us. We may terminate on the grounds set out in the Terms & Conditions or Investment Advisory Agreement (e.g., breach, false information, regulatory requirement). Where we terminate other than for your breach or misconduct, advance fees for the unexpired period are refunded on the same pro-rata basis.

    4.4 Where termination is on account of your breach, misrepresentation, or misconduct, we may retain fees for services rendered and any amounts due, and refund only the balance, if any.

    5. What Is Not Refundable

    Unless required by applicable law, the following are non-refundable:

    • advisory services already delivered;

    • personalised financial plans or reports already provided;

    • applicable taxes already remitted;

    • non-recoverable third-party charges;

    • onboarding or setup charges, if separately disclosed and already rendered.

    6. How to Request a Refund

    6.1 To request a refund, email contact@zenaratechnologies.com (or use the in-app support channel) with your registered contact details and the reason for your request.

    6.2 We will acknowledge your request within 2–3 business days and confirm the refund amount and basis.

    6.3 Refund timeline. Approved refunds are processed to the original payment method within 10 business days of confirmation. The time for the amount to reflect in your account depends on your bank or payment provider.

    7. Failed, Duplicate & Erroneous Payments

    7.1 If you are charged more than once for the same subscription, or a payment is deducted in error, notify us at contact@zenaratechnologies.com. Verified duplicate or erroneous charges are refunded in full to the original payment method.

    7.2 If a payment fails but an amount is debited, and the subscription is not activated, the amount is typically reversed by your bank/payment provider within their standard timelines. Contact us if it is not reversed.

    8. Grievances

    If you are dissatisfied with the outcome of your refund request, you may use the grievance process described in our Grievance Redressal Policy, including escalation to SEBI through SCORES and, where applicable, Online Dispute Resolution (ODR).

    9. Changes to This Policy

    We may update this Policy from time to time. Material changes will be notified through the Platform or by email, and will apply prospectively.

    10. Contact

    Zenara Technologies Private Limited

    Email: contact@zenaratechnologies.com

    Compliance Officer:

    Sudhir Kumar Addanki

    Email: sudhir.a@zenaratechnologies.com

    Phone: +91 90360 29215

    Registered Office:

    27/402, 4th Cross, R.K. Garden, N.B. Road,

    Gowri Ap, Mathikere, Bangalore North,

    Bangalore – 560054,

    Karnataka

    Investments in the securities market are subject to market risks. Please read all related documents carefully before investing.